Terms of Service
Last updated: July 3, 2026 - Heylo AI is a product of Gatherland Group (Florida, USA). Contact: nailspa@gatherland.group. By subscribing to or using Heylo AI, you agree to these terms.
The Service
Heylo AI is an AI phone receptionist for nail salons. It answers your inbound calls 24/7 in English and Spanish, books appointments, answers common questions, and transfers callers to your team. It runs on third-party providers for telephony, CRM, and AI processing. It is a business tool - not emergency services or professional advice.
Billing & Plans
Plans: Standard $49/mo, Plus $89/mo, Pro $129/mo, with 100 / 300 / 600 included receptionist minutes per month. Annual billing: $588 / $1,068 / $1,548 per year, with the setup fee waived. Monthly plans include a one-time setup fee ($49 / $99 / $149) charged with the first month. Payments are processed by Stripe; we never store your card details. Subscriptions renew automatically until canceled. Included minutes reset each cycle and do not roll over; usage above your plan is billed as overage at the published per-minute rate.
Guarantee & Cancellation
Not satisfied within 30 days of your first payment? Email us for a full refund, setup fee included. You can cancel anytime; cancellation takes effect at the end of your current billing period. No prorated refunds after the 30-day window.
Recording & Your Responsibilities
Calls are handled by AI and may be recorded and transcribed; the assistant discloses this at the start of every call. You are responsible for making sure this meets the laws that apply to your business, for keeping your salon information accurate, and for lawful use only - no spam, robocalls, or harassment. The Service is not HIPAA-compliant; do not use it to collect protected health information.
Your Data, Our Limits
Your salon's data and your callers' data belong to you; we process them only to run the Service (see the Privacy Policy). AI makes mistakes - the Service may occasionally mishear or fail to book a call, and is provided as is, with no formal SLA. Our total liability is capped at what you paid us in the 3 months before a claim; we are not liable for indirect damages such as lost bookings or revenue.
Changes, Law & Contact
We may update these terms with notice; continued use means acceptance. These terms are governed by the laws of the State of Florida, USA. Questions: nailspa@gatherland.group.